Account Manager

Our client in Southbridge, a medical equipment manufacturer, is hiring an Account Manager for this direct hire opportunity! This is an excellent way to join a fast growing company in Southbridge - moving to Auburn in 2019! - and have opportunity for advancement in the future.
This position is Monday-Friday, 8:30AM-5:00PM, and the pay range is $21-23/hr.
The primary responsibility of this role is to handle all approvals/follow-up/complex issues/escalations from External Support. The successful candidate will have demonstrated success working in a collaborative, service-oriented team environment.
Key Responsibilities:
- Conducts situational research for customer problem resolution. Support First Line Support Coordinators by performing necessary follow-ups related to SAP. Responsible for following-up on cases averaging 1,200 per month.
- Responsible for facilitating approvals for IQS, SCAs.
- Books trade orders; creates ProForma invoices.
- Answers incoming ACD calls when not working on dedicated sales rep issues and when needed. Inputs orders and RMA??s (Return Materials Authorization) into the computer while using appropriate text.
- Fulfills customer requests, regarding orders, pricing, substitutions, repairs, loaner equipment, etc.
- Prepares credit and debits to adjust accounts.
- Stays current on promotions, procedures, policies, product updates and system changes: proactively informs a sales representative on new information. Prepares discount authorizations while obtaining
appropriate approval.
- Participates in new employee training program.
- Processes purchase orders with amounts greater that $10K
- Gains stakeholders?? trust and respect by consistently delivering on expectations.
- Uses diplomacy and tact to diffuse tense situations.
- Actively builds relationships with internal or external customers and able to set realistic expectations.
- Responds to challenging messages using positive positioning.
- Has the capability and knowledge base to share technical skills with others.
- Manages multiple priorities and deadlines successfully and handles stressful situations accordingly.
Working hours: 8:30 AM - 5:00 PM
We are seeking candidates who have previous experience in high level customer service, solving complex customer issues that have been escalated from service center team.
- A minimum education level of a(n) High School Diploma or some college units required.
- 5 to 9 years of experience.
- Possesses exceptional organizational skills and the ability to multi-task
- Exceeds all the basic requirements for an Account Coordinator.
- Possesses good critical thinking skills.
- Viewed as a "resource" amongst peers.
- Able to provide leadership for the Account Coordinators in the absence of the Management Team.
- Excellent interpersonal skills, telephone etiquette and verbal communication skills are required.
- The ability to prioritize work is critical.
- Good business writing skills are required.
- Ability to consistently handle all customers (internal and external) in a professional, courteous manner is critical.
If you are interested in this opportunity, please apply directly to this posting with your resume.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Salary: $21 - 23 per hour + none

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