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Service Center Coordinator

Our client, a medical equipment manufacturer in Southbridge, MA, is seeking a Sample Service Center Coordinator for this direct hire opportunity! This position is Monday-Friday 9:30AM-6:00PM and the pay range is $18-19/hr depending on education credentials and experience.
This position is a great way to get a foot in the door with the company and experience growth in the future. They are situated in Southbridge, MA right now and have plans to move to Auburn, MA in Spring 2019.
Responsibilities:
The job responsibilities for this position primarily focus on coordinating all outgoing sample devices from the Sample Service Center. Interaction with the sales and logistics teams is necessary to perform this job.
Job Responsibilities:
Process all incoming requests for sample shipments out of the Sample Service Center warehouse.
Process all rental requests from customers and sales reps for Sample Service Center equipment.
Work with the warehouse team to coordinate all shipments and maintain proper inventory levels.
Process daily, weekly, or monthly reports as requested.
Contact customers in reference to repair orders, repair authorization, unrepairable items, and repair/exchange options.
Ensures all problems are resolved and follow-up is completed in a timely manner and according to service level agreements.
Prepares credit and debits to adjust accounts.
Stays current on promotions, procedures, policies, product updates and system changes.
Prepares discount authorizations while obtaining appropriate approval.
Process orders for sample bag inventory.
Working hours: 9:30 AM - 6:00 PM
Skills:
Superior organizational skills and the ability to complete multiple tasks simultaneously.
Must be detail oriented.
Prior experience using MS Word, MS Excel, and MS Outlook are required; prior experience using SAP is strongly preferred.
Candidates must also possess solid business writing skills, problem solving skills, and the ability to calculate figures and amounts (such as percentages) when processing orders or account adjustments.
Knowledge of medical terminology is strongly preferred, as this individual will also be required to learn the necessary medical terminology to function effectively in the role.
Must be able to work in a fast-paced environment as this department experiences a heavy volume of incoming requests from the Sales Department.
Education:
Bachelors
Experience:
Experienced
Qualifications:
A minimum education level of a High School Diploma or GED required
Associate's or Bachelor's Degree preferred.
1 -3 years previous customer service and call center or related experience is preferred.
If you are interested in this opportunity, please apply to this posting with a copy of your resume and we will reach out to you!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Salary: $18 - 19 per hour + none




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